Terms of Service

1. Acceptance of Terms

By accessing and using CleanQuick Services' website and cleaning services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

CleanQuick Services ("Company," "we," "our," or "us") provides residential and commercial cleaning services through our website located at [website URL] and related services. These Terms of Service ("Terms") govern your use of our website and services.

2. Description of Service

CleanQuick Services offers professional cleaning solutions including but not limited to:

• Residential home cleaning (regular, deep, and move-out cleaning)
• Commercial office and business space cleaning
• Post-construction cleanup services
• Seasonal and special event cleaning
• Eco-friendly cleaning options using green products
• Flexible scheduling to meet your needs

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information when booking services
• Ensure reasonable access to your property for our cleaning professionals
• Secure or remove valuable items, fragile objects, and confidential documents
• Provide appropriate parking arrangements for our cleaning team
• Notify us of any specific cleaning requirements, allergies, or safety concerns
• Be present during service delivery or designate an authorized representative
• Comply with all local laws and regulations

4. Service Scheduling and Cancellation

5. Payment Terms

6. Quality Guarantee and Satisfaction

We stand behind the quality of our work with a comprehensive satisfaction guarantee. If you are not completely satisfied with our cleaning service, we will return within 24 hours to re-clean the area of concern at no additional charge.

To qualify for our satisfaction guarantee, you must notify us within 24 hours of service completion. We reserve the right to assess the situation and determine appropriate corrective action. Our guarantee does not cover pre-existing conditions or damage caused by structural issues, plumbing problems, or normal wear and tear.

7. Liability and Insurance

8. Employee Conduct and Safety

All CleanQuick Services employees are thoroughly vetted, background-checked, and professionally trained. Our team members:

• Arrive in branded uniforms and carry photo identification
• Follow strict safety protocols and use proper cleaning equipment
• Respect your privacy and property at all times
• Do not smoke, use profanity, or consume alcohol on your premises
• Are covered by workers' compensation and liability insurance
• Maintain confidentiality regarding your personal information and property

9. Environmental Responsibility

We are committed to environmental responsibility and offer eco-friendly cleaning options using green products that are safe for your family, pets, and the environment. Our green cleaning service includes:

• Biodegradable and non-toxic cleaning products
• HEPA-filtered vacuums for improved air quality
• Reusable cleaning cloths and reduced plastic packaging
• Proper disposal of cleaning waste and recycling practices
• Energy-efficient equipment and procedures

If you prefer traditional cleaning products, please inform us during booking, and we will accommodate your preferences.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your information when you use our services.

We do not sell, trade, or rent your personal information to third parties. We use your information solely to provide and improve our services, communicate with you about appointments, and process payments. All personal data is encrypted and securely stored according to industry standards.

11. Website Use and Intellectual Property

12. Dispute Resolution

We encourage open communication and are committed to resolving any concerns or disputes promptly and fairly. Our dispute resolution process includes:

1. Direct Communication: Contact our customer service team immediately at +1 212 854 9200 or [email protected]
2. Written Complaint: Submit a detailed written complaint within 48 hours of the incident
3. Investigation: We will investigate all complaints and provide a response within 5 business days
4. Mediation: If resolution cannot be reached, we agree to participate in mediation before pursuing legal action

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

We will notify users of significant changes via email or prominent notice on our website. It is your responsibility to review these Terms periodically for updates.

14. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in New York County, New York.

You consent to the personal jurisdiction of such courts and waive any objection to venue or forum non conveniens.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and CleanQuick Services regarding the use of our website and services. These Terms supersede all prior agreements and understandings, whether written or oral.